Customer management software for car garages

Customer management software gives a garage one record per customer and one per vehicle, holding the full service history — every job, every part fitted, every invoice, every note — and makes it searchable in seconds. It is what lets you answer "what did you do to it last time?" without going to the filing cabinet.

In a garage, the customer record and the vehicle record are not the same thing, and treating them as one causes trouble. Cars change hands. A company runs six vans on one account. A family shares two cars and three phone numbers. The history belongs to the vehicle; the relationship belongs to the owner.

What should a customer record hold?

• The people — contact details, and which vehicles they are responsible for.
• The vehicles — plate, make, model, and the full service history attached to each one.
• The work — every job done, with the labour and parts that were on it.
• The money — invoices issued, what has been paid, and what is overdue.
• The notes — what you noticed but did not fix, and what is due at the next service.

That last one earns more work than any marketing does. A note that the front discs will need doing in about 10,000 km is a job you have already half-sold, provided somebody can find it when the car comes back.

How does the history stay complete?

It builds itself as work goes through the shop. A job booked against a vehicle joins that vehicle history when it is done — with the labour, the parts and the invoice attached. Nobody has to write the history separately, which is the only reliable way of ensuring it is actually there in three years.

What does the customer portal change?

It moves the routine questions off the counter. In their own branded portal, customers see their quotes, approve work, look at their vehicles and read their own service history — without phoning to ask whether the car is ready or what the estimate was.

Quote approval is the part that pays for itself. Instead of leaving a message and waiting for a call back before starting work, you send the quote, the customer approves it in the portal, and the job moves.

How does it help with invoicing?

Because the customer and vehicle are already on the record, invoices fill themselves in — the right address, the right vehicle, the right history — and Revnetic tracks payment status with reminders for overdue bills. Chasing a payment is a matter of seeing which invoices are late, not of reconstructing who owes what.

Can the AI assistant help with customers?

Yes, in a narrow and practical way: Rev, powered by Claude, can explain a repair in language a customer understands, which turns a technical job sheet into something you can send without rewriting it. It works in German, French, Italian and English, so you can answer a customer in their own language.